Frequently asked questions
What is your return policy?
Obviously, we are more than happy to swap any wrong sizing or differed design. You are welcome to exchange in person at any of our locations (please be aware we do not stock all products at all locations), or return to our studio at the below address –
Please do state what exchange you require and a clear return address, plus with proof of purchase/order number.
However, if you do not fancy this, you are more than welcome to return any unwanted items within 28 days of receiving them (date of postage collected/signed for or purchase at location). Please send to the above address with clear instructions, also above. Refund shall be in full (minus any postage costs and any deals offered upon purchase). If free postage is offered when purchasing and a return is required, we shall deduct the cost of postage.
After 28 days to this date we shall offer to exchange at like for like price wise.
If you are unsure of your rights or simply want to check, please do not hesitate and get in touch via our contact page
Do you offer gift vouchers?
Currently, we do not offer gift vouchers but hope to have some in the pipeline soon. However, we are more than happy to exchange any items that were purchased in good faith for the receiver but wanting a different design. Please see our return policy for more information.
Can I order online and collect in store?
You are more than welcome to order with us and collect in person at our Sheffield shop. For London pick-ups, please reach out beforehand as we might not have the required item in stock. Arrangements shall be made, and a date given for due collection.
How long does shipping take?
If we have your order printed, we try and have them posted out within 2/3 working days. All items are sent tracked second class signed for, (the price of postage these days is silly) via Royal mail. Typically, this takes between 3-5 working days to reach you, sometimes quicker, sometimes a little longer. If you have still not heard anything within 20 working days, let us know your order number, and we shall chase it up and supply the tracking code.
What are your opening hours and locations?
For all locations and opening hours, please see here. We do sometimes run pop ups and appear at other markets. If you wish to be kept abreast with these, simply follow us via our social media platforms listed below –
Where are your products sourced?
Here at Plain Bear, we have a wide net of suppliers. We aim to make sure we work with fairtrade, honest and transparent factories. Alongside this, using environmentally sound products in our process and studio. All inks and chemicals are harmless and as natural as possible, causing no nasty run off.
For our apparel, the printing and labelling are all done by hand in our Sheffield studio, UK, alongside with our Jewellery. We have sourced our tees , produced in a mix of Turkey and Pakistan. Our sweaters are made in Turkey. All caps are produced in Hongkong.
Do you ship internationally?
Yes, we do. It is currently a flat rate of £10 to any international destination. So, the more you purchase, the better the deal! Please do be patient with deliveries though as they can sometimes be held up in multiple locations while waiting for their next movement.
Why the bear?
The bear is a play on our ethos, ‘less is more’. ‘Plain’ and ‘bear’ can both mean clear and simple, which helps us to develop our identity. All our designs are based on this concept, keeping it clean and clear. The bear motif represents this by giving a generic silhouette, by neither affirming to type but by being obvious at the same time.
What are your sizing’s like?
As with everything, it all comes back to individual taste. But to keep it as simple as we can and just to give you a slightly better understanding, our sizing goes as follows –
Tees – tiny but longer than usual but do come up a little on larger bodies as they are seamless and wrap around.
Sweaters – mostly a casual fit and (as an example only) if you are usually between the two sizes, go for the larger option. Tiny bit of shrinkage with first wash due to the organic cotton (hang dry upside down)
Long sleeves – These are designed to be a little loose. So recommend sizing is typical but if you want the more looser look go one size up.
All caps – one size fits all as they all come with adjust straps on the back.
Beanies – one size fits all. From tiny kids heads to the ‘nothing fits my head’ type
Jewellery – We are currently working on having more options for sizing, but the current sizing choices are –
16 inch – sits just below the collar bone.
18 inch – more relaxed look, resting on the chest bone.
For sizing measurements of tees and sweater, please see here
What are your washing guide lines?
All our products come with washing instructions on their label, but we are happy to offer a bit more detailed advice –
When washing any of the apparel items, we highly recommend 30° as a maximum temperature. Anything above this might cause the print to distort and lose its colour. Never tumble dry and if possible, dry hanging upside down as this allows the garments to stretch back into shape
The caps and beanies are slightly more delicate. We recommend washing these in lukewarm water by hand. Upon drying, try to keep their shape as they dry or place on head and then put back on the line so that they are moulded once again, keeping that fit you love
Jewellery shouldn’t really need much care. But if wanting to get a sparkle back, we suggest a damp cloth and giving it a slow and steady rub. Same with the chain. Allow to dry before wearing again to make sure no excess water picks up extra.